
It is a fact that online casino gambling is rapidly becoming a major entertainment sector in Canada. Well, according to Statista, the revenue of the Canadian market is projected to grow at a CAGR of 6.41% between 2024 and 2029. This will result to a projected market volume of US$5.71billion from the current US$4.19 billion. Another Statista report shows that there are approximately 670 gambling businesses in the country.
However, it is extremely vital that players find casinos that would make their gaming experiences much better. You see, when you are in a place that does not offer you a good experience, you might end up having a negative view of even other platforms. Therefore, in this article, we will be giving some insight into working to find the best online casino experience for Canadian players and never getting an ounce of regret.
Licensing and regulations
If your casino is not licensed, then it’s probably not a good idea to operate in it. Before you can settle in any online casino, you must ensure that the platform is regulated by a reputable authority. For example, the AGCO regulates the gaming activities happening in the country. If a local gambling business does not carry an AGCO license or any other accredited license, then most probably, they are not really following the industry standards.
For offshore sites, make sure that they are carrying one of, but not limited to, these licenses:
- Kahnawake Gaming Commission
- Malta Gaming Authority (MGA)
- UK Gambling Commission (UKGC)
- Gibraltar Gambling Commission (GGC)
- Macau Gaming Inspection and Coordination Bureau (DICJ)
But why have a license? You may be asking yourself.
You see, regulations are mainly for players. This is to say that players can experience a fair gaming environment, have their personal and financial data well protected and evade fraud. There is nothing as bad as being in a casino where you do not know whether it will be closed the next minute or your important information will be accessed by malicious players.
Customer service options
What can you compare to bad customer service? Operating with a platform that has poor customer service is quite a turn-off, you can say. In fact, a report by CX Trends acknowledges that 80% of customers want support agents to help them with everything they need. Another report by Coveo states that if a customer undergoes two negative experiences, they will abandon a brand. Good customer service is good, not only for brand loyalty but also for good player experiences.
But what constitutes good customer service? To start with, the platform should have speedy responses, whether it is from the chatbots or live agents. You do not want to be waiting in line for many minutes or hours just waiting for a response. The site should also utilize the FAQ section by giving answers to the most common issues so you don’t keep waiting in line to get a response on something that could be sorted using the FAQ.
Again, good customer involves having multiple channels or response on a 24/7 basis. Top casinos always have a chatbot for common questions, and email and telephone services for live help. However, some casinos do not offer this help on a 24/7 basis, meaning that if you have an issue during their off periods, you’d have to wait until the next time they are in office. If you have been in such a situation, you can attest that it is really frustrating.
Payment options
If you really value your money and time, then you must consider the payment options and banking methods offered by a casino before joining one. The good thing is that most casinos offer a wide range of options for deposits and withdrawals.
Some of the common payment options you get include:
- Credit/debit cards like Visa, American Express and MasterCard.
- Direct bank transfers.
- E-wallets like PayPal, Skrill, Neteller, Google Pay and Apple Pay.
- Cryptocurrencies like Bitcoin, Ethereum, Litecoin, etc.
The most important thing is ensuring that the payment options being offered are secure. For example, PayPal is one of the most secure payment options that casinos offer because of the encryption technology used. Actually, collaborative research done by FIS and PYMNTS shows that approximately 60% of consumers would rather use PayPal to store their payment credentials than use their local banks.
Also, having a number of options to choose from will help you determine which works faster than the others. For a good experience, you want a payment method that takes the least time possible. If you can have a withdrawal method that takes less than 24 hours for the whole processing, why should you use one that takes 5 days to complete the transactions?
In conclusion
Working with a good casino for the best gaming experience will necessitate you to do some good prior research. Ensure that you look for reviews that will give you some good insight concerning a gaming platform before you can register. As the saying goes, prevention is better than cure. Ensure that take all the necessary precautions and make all considerations before you settle.